Refund policy

Refund Policy

At Zovira, we stand behind the quality of our products. While we do not accept returns for unwanted items or changes of mind, we offer refunds for defective or damaged products under the conditions outlined below.

Damaged or Defective Items

If your item arrives damaged, defective, or not functioning as intended, you must contact us within 7 days of receiving your order.

To request a refund, please contact us at support@zovirawell.com and provide:

Your order number
A clear description of the issue
Photos or videos clearly showing the damage or defect

Our team will review your request and determine whether your order qualifies for a refund.

Refunds

If your refund request is approved, we will process the refund to your original payment method. Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

Non-Refundable Situations

We do not offer refunds in the following cases:

Change of mind after purchase
Incorrect product selection by the customer
Normal wear and tear
Damage caused by misuse, improper handling, or failure to follow product instructions
Requests submitted more than 7 days after receiving the item